Our website, products, and services are intended for business owners purchasing merchandise and services for resale only.  Providing fraudulent information, failure to maintain an active status, ordering for a nonqualified buyer and/or not maintaining a Suggested Retail Price (SRP) for in-season products will result in the termination of a wholesale account. Although we cannot guarantee absolute territory protection, we can promise that we strive to work with our customers to contribute to their success.

FAQ

Payment Methods

What kind of payment methods do you accept?

We accept all major Credit/Debit Cards. Credit Cards/Debit Cards are our default form of payment and each new customer is required to use a Credit Card/Debit Card when placing their first order.

New Retailers

What are the requirements to become a retailer?

We require applicants to have a retail store front and/or an e-commerce website. New accounts that are Facebook, Etsy, or Amazon only will be reviewed on a case by case basis. We will require and verify a copy of your state retail sales tax license prior to approving your wholesale account. Each new applicant is screened and may be required to provide additional information including, but not limited to, photos of your store, company history, and/or other lines you carry, prior to approval. You definitely want our amazing products in your store, so hurry and submit your registration!

What are the pricing guidelines and minimum order requirements?

A Suggested Retail Price (SRP), also referred to MAP pricing (minimum advertised price) must be maintained on all in-season merchandise, meaning the advertised price must be no less than double the full wholesale price. (Example: Wholesale Price $8, Suggested Retail Price $16)
• $200.00 First Opening Order Minimum
• $100.00 Minimum Re-Order

Sales Tax

What are the sales tax requirements?

There are no Sales tax requirements for Wholesale Transactions when both parties are properly licensed in their respective State. Viv&Lou® is licensed as a Wholesale Business in South Carolina and therefore is not required by law to charge Sales Tax. Each customer is solely responsible for all respective and applicable licenses and taxes, and filings required by law. You are required to abide by all federal, state or local law tax purposes, or otherwise. You are also responsible to abide by all federal, state and local laws relating to your business with Viv&Lou®.

Drop Shipping

Can I dropship from your facility?

Only current accounts can sell product and dropship their customer. Drop-shipping must be entered by directly as a ship to directly to the customer. No phone or email requests for drop-shipping service will be provided. We will not be responsible for delivery address information provided if in error. 

Orders & Customer Service

What do I do if I have a problem with my order?

Oh no, we are so sorry you are not satisfied with your order! If you have any problem that needs to be addressed simply email us at support@vivandlou.com with your order number, photos if it's necessary and a brief description of the problem. We strive to respond to all return requests within 2 business days.

What is your return policy for wholesale orders?

Wholesale orders may be returned for merchandise credit within 30 days of purchase. Returns requested after 30 days are subject to review and approval. Please contact our customer service team for assistance with a wholesale return.

When will I receive my order?

While we cannot guarantee an exact delivery time frame. We will strive to get your order to you as fast as possible through our shipping providers once production is completed on your products based on our current workload! Blank orders (products without designs) placed online generally ship the same day of the next morning (M-F). 

Do you offer embroidery tips for monogramming on your items?

Yes! Visit our Retailer Resources & How-to Videos page for helpful embroidery, heat press, HTV, personalization, and product tutorials.

How can I keep an eye on your inventory levels?

If you are ever concerned on our inventory availability we recommend calling or sending us an email to support@vivandlou.com with the quantities needed. We may publish inventory values on the website but depending on the product would depend on additional inventory availability. 

Can you personalize your products with my logo?

Yes, we love to do custom logos on our products! Please contact support@vivandlou.com with the items, quantities, and a high-resolution jpeg image of the logo so that we can get a quote for your custom order. If you already have your logo in a digitized format that makes it even easier, however a minimum of 24pcs is required. All logos that require conversion into an embroidery friendly format will be charged a setup fee of $35.

I am interested in ordering a product that is not on your website, is this possible?

Yes, we would love to work with you on any product using previous patterns or styles that you may be interested in carrying. We require a 200 piece minimum and 3-6 months for any special order. Contact us at support@vivandlou.com for more information on how to get a special order started.

General Questions

What is your Etsy Policy?

Etsy sellers must be approved by an account manager prior to listing our merchandise on this sales channel. We must have your Etsy store name and URL on file. While Etsy may be approved as an additional sales channel, Etsy only stores will not be approved.

My “Proceed to Checkout” button is greyed out. Why can't I checkout?

Opening orders must meet our $200 opening order minimum for the checkout button to become active. If an item has sold out while in your shopping cart, you must remove the sold out item and then checkout button will become active.