Shipping, Orders &amp; Returns

Guaranteed FAST Delivery

Blank orders are guaranteed to ship SAME DAY (Monday-Friday) if placed online before 1pm EST.

Personalized orders are estimated to ship according to the schedule below. The estimated ship date is when we anticipate your order will leave our facility, not arrive at the destination.

estimated ship date graphic, Wholesale Boutique, Bags, Totes, Apparel, Gift Ideas, Home Goods, Embroidery Blanks, Accessories, Myrtle Beach, SC, USA

The website provides a guaranteed ship date each time you place an order. This guaranteed ship date may differ from the schedule above due to peak seasons or periods of higher order volume. Multiple shipping options are available to accommodate your needs. Please add your shipping time to calculate your order arrival date.

Viv&Lou ships USPS and UPS. The different types of shipping can be chosen during check-out. Upon completion of your order you will receive an email confirmation that your order has been placed. When your order ships you will receive an additional email containing your tracking number. Go directly to USPS or UPS to track your order.

I qualify for FREE Shipping. Which shipping method should be chosen?

Viv&Lou offers FREE Ground Shipping (Choose $0.00 Option) on all retail orders $75 or more.

Tracking your order is EASY

Once your order has been shipped, a packing list and tracking number will be emailed to you. Tracking numbers may also be found in your order history under my account. No paper documents are included with your shipment.

Guaranteed Best Quality

Your satisfaction is very important to us and we take pride in every product we sell. If you are not satisfied with an order, return request may be submitted through our website. Select the order from your order history online, then choose the item and provide the information required. All sales are final on personalized and sale items.

Return Policy

Return requests must be submitted through our website. Only orders that have the status of "Complete" are eligible for return requests. You can browse your Order History to find the order that you have a return request for in the My Orders section of My Account. Click View to open the related order, and then click on the Return link in the top right corner of the page. Choose the product from that order that you have an issue with, and proved the relevant data.

All sales are final on personalized and sale items. Returns (damaged, defective, or incorrect products) must be made within 30 days of receipt of merchandise and will be eligible for replacement of the original item only. Inspect your products immediately. All other returns are subject to a 15% restocking fee and must be returned in original packaging with Viv&Lou hangtags attached. Seasonal items are not eligible for return. Our goal is to respond to all return requests within 3 business days.

Order Adjustments

In order to maintain our fast and efficient processing times, we are unable to make any changes to a confirmed online order. The website checkout process offers multiple opportunities to confirm your order. Please be sure your order is correct before submitting including shipping methods, personalization and quantities.