FAQ
Orders, Coupons & Reward Points
How can I find your products in a store near me?
Due to our fast automated processing times, we are unable to add products to orders or modify them in any way. We are unable to cancel any order once it has begun processing. Please make sure to review your order before placing it.
What Forms Of Payment Do You Accept?
We accept Visa, American Express, MasterCard, Discover and PayPal.
I Subscribed To Viv&Lou Emails And I Haven’t Received An Email With My 10% Off Code. What Do I Do?
It can take up to 15 minutes for the email to go through, so don’t worry! Also, check your spam folder. Sometimes the email can hide in there. The email subscription code can only be used once.
I Received A 10% Off Code For Subscribing To Viv&Lou Emails. I Already Placed My Order, Can I Still Apply My Discount Code?
Unfortunately, we cannot apply discount codes or make any other changes to your order once it has already been placed. We are unable to cancel any order once it has begun processing. Your code however is valid for 60 days and can be applied to your next order.
I Had Items In My Cart And When I Returned To Purchase Them The Prices Have Changed. Can The Prices Be Reverted Back To The Price They Were When The Items Were Originally Added To My Cart?
Prices are subject to change, at any time, without notice. However, if you feel that there is an error in pricing or have any questions about pricing changes please contact us.
I Forgot To Add A Coupon Code To The Order I Just Placed. Can It Be Applied To My Order, Or Can I Receive A Store Credit For The Difference?
Unfortunately, we cannot apply discount codes to any order once it has been placed. We are unable to cancel any order once it has begun processing. We also cannot provide store credit for the amount of the coupon code.
What Are Viv&Lou Rewards And How Do I Earn Points?
Viv&Lou Rewards are how we give back to our customers. It’s FREE and easy to use! Register an account to get started! You can earn points many different ways!
- Registering for account will give you 300 points.
- For every dollar you spend you receive 5 points.
- Once you have received your order, an email will be sent to you. You can complete a review on your purchased products and receive 200 points for each review.
- Your points will be added to your account within 2 business days and can be redeemed at any time once you have at least 100 points. 200 points = $1.00.
Discounts
Quantity Discount Pricing
Quantity discount pricing is available on all products. It can be viewed on each item’s product page. To receive this discount, quantities can not be mixed (same color/style only). When ordering online, please note that quantity discounts will not appear until your reach Checkout. To better serve your needs, Live Chat is available 9AM - 5PM EST (M - F).
A general overview of our Quantity Discounting:
All Bags (such as Market Totes, Bags, Purses, etc)
24 - 72 = 10% quantity discount
73 + = 15% quantity discount
All Jewelry
12 - 36 = 10 % discount
37+ = 15% discount
Shipping
When will my order ship?
Processing times vary depending on the order and whether personalization is included. For current processing times, shipping options, tracking information, and other shipping questions, please visit our Shipping, Orders & Returns page.
Monogramming
Do you offer monogramming and personalization?
Yes! Select Viv&Lou® products can be personalized with monograms, names, initials and other customization options. Visit our Monogramming & Personalization page to learn more, see examples and find personalization information.
Yes! Select Viv&Lou® products can be personalized with monograms, names, initials and other customization options. Visit our Monogramming & Personalization page to learn more, see examples and find personalization information.
General Questions
Can I shop Viv&Lou products in person?
Yes! Viv&Lou products are available to shop in person at our Myrtle Beach location inside Jamin Leather®, 1222 Port Dr, Myrtle Beach, SC 29577. Stop by and browse our in-store selection of Viv&Lou apparel, accessories, gifts, and more.
How do I tie and Bow Tie and Tie?
How Can I Stay Connected With Viv&Lou?
There are plenty of ways to stay connected with Viv&Lou! Subscribe to our email list, follow us on Tiktok, Instagram, X, and Facebook. You will be the first to know about new products, special sales, online events and more!
My question isn't answered here. How can I reach you?
Please email us at support@vivandlou.com and we'll get back to you as soon as possible.
Happy shopping!
